FAQs

Do you ship worldwide?

Not quite yet ! However, we do ship within North America.  

How long does shipping take?

Shipping usually takes around 2-4 business days if you live in the United States. Please note that we try and get your order to arrive to you as fast as possible. If your order is taking longer than usual, don't hesitate to contact us!

What happens if my order gets lost?

If your order has been confirmed lost by your local postal services and our supplier, we are more than happy to replace your product – free of charge. If you receive a product different than what you ordered, you may also be eligible for a replacement.

Why have I been charged differently?

We never charge more than what we list. If you are living in a different country, there may be different exchange rates that may affect the price of your order. However, these are only minimal differences.

How do I contact you?

You can reach us through our contact page, Instagram, or Facebook. You can also reach us via email at info@metalliccreation.com or call us directly.

How can I pay?

We now accept various credit cards for our payments. You also get buyer protection whenever you shop with us!

How do I clean the product?

The best way to clean your metal product is by simply using a soft dry cloth to remove dust and finger prints.  Please make sure to use an extremely soft cloth as anything else may cause unwanted scratches.  There is no need to use any special cleaning products especially hard chemicals.  You can use stainless steel polish wipes on the gold and silver stainless steel products for shine.  

How do I hang it?

You can buy 'Spacer' along with 'Spacer Screws' from any hardware store and use it to hang your wall art.  You don't need any heavy duty screws and/or anchors to be inserted into the wall.  For a 3D effect, use spacers to create small space between the wall and the metal art.  Recommended screw length 1-1/4" (32mm) and thickness 3/4" (19mm).

Are the screws included in my order?

Yes.  Screws, wall anchors and spacers to create a 3D look are all included in your order with instructions on how to hang your wall art.

How easy is it to hang the wall art?

As simple as hanging any painting or a picture frame.  You can refer to our instructions (included with your order) for help if needed.

Any other questions? Feel free to contact us anytime and we will respond as fast as we can! Thank you for shopping with Metallic Creations.